Shipping policy

Free Shipping

General Information about dispatch, 

  • We ship fast with most of our orders shipped via Australia Post. If you don't qualify for free shipping your order will attract a fixed postage charge.
  • You will have the option of upgrading to Express Post for an additional charge should you want to get your gear quicker. 
  • All orders are sent via Australia Post. If you are not home, your item will then be taken back to your local Post Office for collection, a collection card will be left for you. If you would like your parcel to be Safe Dropped please request "Safe Drop" in your order notes.
  • During busy seasons (e.g. Christmas, Easter) some delivery delays may apply and this is completely beyond our control. 
Unfortunately, we can’t take responsibility for your parcel once it’s out of our hands and with Australia Post. Some delays such as customs, processing, strikes/protests, natural disasters, roads and traffic, busy seasons (i.e Christmas) are simply out of our control. 
  
Where do you deliver to?
We deliver Australia wide! Please contact us if you have any questions regarding your location. 
 
Do you ship overseas?
Yes. If your country is available your shipping charge will be calculated at checkout. Please note that we will accept returns from International Orders but return postage must be paid by the customer. 

 

How is my gear packed? 
Excellent question. This is something we take great pride in… we always have and always will. We understand what it’s like to receive something in the mail and it be not quite right upon arrival - this is something we don’t want to happen to you.
 
We take great care when we pack your gear and each item is hand picked and packed by a real person who loves what they do. If something arrives to you damaged, please  contact us ASAP. It helps if you can include photos and detailed descriptions… we’ll do our best to sort it out. 
  
Do I get a tracking number for my order? 
You sure do! You’ll receive an email notification with a tracking ID to keep an eye on our gear. If you haven’t received this, please contact us and we’ll get it to you straight away. 
 
What if i’m not home to collect my parcel?
If no one is home to collect your parcel, it will more than likely be taken back to your nearest Post Office for collection. In some cases, posties have been known to leave parcels at front doors and in mailboxes so we can’t guarantee what your local delivery man/lady will do. You also have the option to add delivery instructions to your order at checkout.
 
If your parcel is not collected within 10 working days, it will probably be sent back to us. Please contact us as soon as possible if you’re unsure as to where your parcel is located.

Out of stock items - backordered items
All Whippa products are made in locally in the Blue Mountains Australia, as a result we can make to order. So if the product is out of stock, place the order and we will contact you with an estimated time for manufacture (typically 3-4 weeks).
 

Can I pick my order up in store? 
You sure can! Please contact us and we can arrange for you to pick up locally.