One of the great advantages of Whippa making ultralight packs locally is that our factory is here, based in Katoomba NSW, If you damage your pack in any way, please contact us and we will do what ever we can to get you and your favourite pack out adventuring again. If you can send us a photo and short description of the damage before you send the pack to us we can give you and indication of what it will take to repair and any associated costs.